Shipping & Delivery

APHID London offer FREE delivery to customers in the UK, Europe & USA //
APHID London offer FREE returns to customers WORLDWIDE //
 
FESTIVE ORDER BY DATES //
Please be kindly advised that over the pre-Christmas period there may be delays in credit clearance. We will always aim to process your order same day and dispatch within 2 days after an order is placed, but can only do so subject to clearing of payment.
AMEX can take up to a week to clear so please be conscious of your payment method when ordering close to the festive season.
Please be aware that we cannot be held accountable for any DHL delivery delays around the holidays once we have dispatched from our warehouse. You will receive email notification of the day of dispatch from APHID.

 

Please note that all purchases made between 21st December and the 2nd January will be dispatched, pending credit clearance, on the 2nd of January. For PRE Christmas delivery, please see below order by dates.

APHID Care and Warehouse will also be closed from the Friday 21st December 2018 – Wednesday 2nd January 2019 so please note we will not be able to answer any delivery/payment queries during these times.
Please note below are our recommended last days of purchase throughout the Christmas Period, these dates have been advised by our courier DHL and are as follows:
 
UK DELIVERY : 18th December 2018
EU DELIVERY : 17th December 2018
USA DELIVERY : 14th December 2018
REST OF THE WORLD DELIVERY : 13th December 2018

 

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We aim to dispatch all orders within 2 working days subject to credit clearance and address verification. Please note that some credit cards, such as American Express, take longer to clear and therefore dispatch might take beyond 2 days. Most items are processed within the same working day. All UK and international shipments are delivered by DHL Express Worldwide service. When your order is shipped, we will send you a confirmatory email with a tracking number, so you can track the order until it reaches you. All shipments are insured whilst in transit from APHID London until the parcel is signed for, at which point responsibility for your purchased goods passes to you.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your credit card statement.
For security reasons, all APHID London online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
If you have any questions regarding shipping please contact us on +44 20 7284 9129 or care@aphidlondon.com
 
UK Delivery
Once your order is processed you will receive the goods within the next 1-2 working days*
Please note we do not deliver on a UK Bank Holidays and your order will be delivered 2 working days later.
A tracking link will be sent to you once your order reaches the courier we are using for your delivery, for you to be able to follow it all the way to your front door.
UK DHL EXPRESS  1-2 working days delivery service is FREE
 
EU Delivery
Once your order is processed you will receive the goods within the next 2-4 working days* (subject to customs clearance) We will ensure to keep you informed of any delays that occur as a result of customs inspections
A tracking link will be sent to you once your order reaches the courier we are using for your delivery, for you to be able to follow it all the way to your front door.
EU ZONE DHL EXPRESS 2-4 working days delivery service is FREE
 
USA Delivery
Once your order is processed you will receive the goods within the next 2-4 working days* (subject to customs clearance) We will ensure to keep you informed of any delays that occur as a result of customs inspections
A DHL tracking link will be sent to you once your order is dispatched
USA DHL EXPRESS 2-4 working days delivery service is FREE
 
Rest of the World
Once your order is processed you will receive the goods within the next 3-7 working days* (subject to customs clearance) We will ensure to keep you informed of any delays that occur as a result of customs inspections
A DHL tracking link will be sent to you once your order is dispatched
Rest of the World DHL EXPRESS 3-7 working days delivery service is $30.00
Please note: Deliveries to Norway and Switzerland may be subject to customs delays outside of our control.
*Shipping / delivery times are to be used as a guide only and start from the date of dispatch. APHID London cannot take responsibility for delays due to customs clearance or payment transaction. Please be aware that during our sale and busy periods deliveries can take longer.
Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
From time to time, we run free shipping promotions. To be notified of any promotional codes or other offers valid on our site via email, simply sign up to our newsletter on our website, or follow us on Instagram.
 
Duties & Taxes //
Taxes and duties are calculated according to your shipping destination. You can shop online in Sterling, Euros or USD depending on your shipping destination. UK VAT will be applied to orders shipped to EU and UK, excluding Channel Islands. The online prices shown to shipping destinations outside the EU are excluding VAT. 
 
International Shipping Policies //
You may be subject to import duties and taxes once a shipment reaches your country. You the customer are responsible for any additional customs clearance charges / duties / taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.  APHID London has no control over these charges and cannot predict what they might be. International orders may also be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from APHID London you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
 
Refused Shipments //
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to APHID London. This amount will be deducted from your merchandise refund.